Shipping policy

CUSTOMERS OUTSIDE THE USA

Free Delivery
We are pleased to offer free delivery on all orders over £60.

Delivery Charges
For orders under £60, delivery charges will vary depending on the size and weight of your package. The exact shipping cost will be calculated at checkout before you complete your order.

Processing Times
Orders are usually processed and dispatched within 2 business days. Please note that during public holidays, processing and dispatch times may be delayed. You will receive a confirmation once your order has been shipped.

Estimated Delivery Times
Delivery times may vary depending on your location:
United Kingdom: 2–3 business days
Europe: 3–5 business days
International: 5–7 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing, courier delays, or public holidays.

 

CUSTOMERS IN THE USA 🇺🇸

SHIPPING

We offer Fast and Free shipping on orders over $49.99 within the continental United States. We pull it all off with our strategically placed, coast-to-coast warehouses, which we keep open late. Orders ship out as late as 10PM Eastern time every weekday.

FedEx Ground Economy

  • Orders $0.01 to $49.98 for $5.99

  • Upgrade to FedEx Ground for $7.99

FedEx Ground

  • Orders $49.99 & up for $0.00

When will I receive my shipment?

We ship on business days (Saturday, Sunday, and holidays are not business days). Packages ship from Mississippi, Nevada, New Jersey, or Ohio -- we cannot guarantee that any product will ship from a specific warehouse. Expedited Shipping (1-Day Air and 2-Day Air) is the only way to guarantee that you will receive an item within a certain time frame. Delivery estimates for expedited shipping options are listed on the product page for the item in question. All expedited shipments are delivered Monday-Friday.

Ground Shipping typically takes 1-4 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground and Free 2-Day shipments are delivered Tuesday-Saturday. Commercial ground and Free 2-Day shipments are delivered Monday-Friday. Make sure to select the proper address type for your address in checkout, as delays may occur if your selection is incorrect.

For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed.

Do you ship to my location?

For most products shipping to the continental United States, customers may choose Ground, 2-Day Air, or 1-Day Air delivery. We also ship to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground-ship to those states.

In addition, we ships to the following destinations, though some restrictions apply:

  • Puerto Rico

  • U.S. Territories

Puerto Rico

We ship many items to Puerto Rico. To determine if item(s) ship to Puerto Rico, add the item(s) to your cart and enter your shipping zip code. Eligible items ship via International Air, and typically arrive 2-5 business days from the date of shipment.

U.S. Territories

We ship eligible products to American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, and the Virgin Islands. Eligible items typically arrive 2-7 business days from the date of shipment.

Can I change my shipping address?

We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.

Do you ship to PO Box type addresses?

For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed.

What about customs fees? (only applicable if Shipping to Canada).

Please be aware of customs fees such as taxes and duties, which are not included in our shipping charges. Customs fees vary from location to location. Please check with your local customs office for more information on the fees in your area. If you refuse to pay these fees, your order will not be delivered. We cannot refund shipping charges if an item is returned due to refusal to pay fees, and a restocking fee may be applied to cover the cost of return shipping. Customs fees are non-refundable.

Which items ship immediately?

Most orders ship the same business day your order is placed when you place a valid order before the shipping deadline.

Immediate shipment is available Monday-Friday. A valid order placed before 5 p.m. EST will ship the same day when using Ground or Free 2-Day shipping. Ground and Free 2-Day shipping orders placed after 5 p.m. EST will ship the next business day. Many orders using an expedited shipping method (2 Day Air or Next Day Air), and placed before 10 p.m. EST, will ship the same day.

Shipment and availability information updates from our warehouse to our website almost in real time. We are highly confident of the status of each item when you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts, so we cannot guarantee an item's availability until you have placed your order. In particular, if you have been in the checkout area for more than about 10 minutes, we do recommend that you refresh the page to get the most current inventory prior to checking out.

Does immediate shipment mean immediate delivery?

Once an order is shipped, FedEx typically guarantee a service time for when the order will be delivered to you. Our carriers have a very good record of delivering at their promised service time. We will ship immediately, and on all items, we will refund expedited shipping charges if the carrier's service levels for your chosen shipping method are not met.

If a product is in stock, is there any reason it will not ship immediately?

Exceptions are very unusual, but here are some examples of reasons that might prevent us from shipping immediately:

Warehouse, call center, or web operations lose power or telecom connectivity.

Warehouse, call center, or web operations lose capability due to adverse weather (blizzard), safety threat, or other factors.